Shipping & Delivery Policy

Last Updated: September 2026

At Bacbaas, we aim to deliver your order safely and within the expected delivery timeframe. We provide home delivery services across Bangladesh through our delivery and logistics partners.

Please read our Shipping & Delivery Policy carefully before placing an order.

1. Delivery Coverage

Bacbaas provides home delivery across Bangladesh.

Orders are delivered to the shipping address provided by the customer during checkout. Please make sure your name, phone number, address, district, area, and other delivery information are accurate before confirming your order.

2. Delivery Charges

Our standard delivery charges are:

Inside Dhaka: ৳70
Outside Dhaka: ৳130

The applicable delivery charge will be displayed during checkout before the order is confirmed.

Delivery charges may vary for special delivery services, promotional campaigns, unusually large orders, or other exceptional circumstances. Any applicable charge will be communicated or displayed before order confirmation where relevant.

3. Estimated Delivery Time

Our standard estimated delivery times are:

Inside Dhaka: 1–2 business days
Outside Dhaka: 2–4 business days

Delivery time is calculated after an order has been successfully confirmed and processed.

These are estimated delivery times and may occasionally be affected by circumstances outside our direct control.

4. Home Delivery

We provide home delivery for both Dhaka and outside Dhaka orders.

Customers do not normally need to collect their orders from a courier point. The delivery partner will attempt to deliver the parcel to the shipping address provided with the order.

In some exceptional cases where direct delivery is unavailable in a particular remote location, the customer may be contacted regarding available delivery options.

5. Same-Day Delivery

Same-day delivery may be available within Dhaka only, depending on the delivery location, order time, product availability, and courier availability.

Same-day delivery is a special service and additional delivery charges may apply.

For availability and exact charges, please contact Bacbaas before placing or confirming a same-day delivery request.

6. Order Processing

After an order is placed, our team may verify and process the order before dispatch.

Orders are prepared and dispatched from our warehouse and operations facility:

Bacbaas / BagBoss
Shop #41, First Floor
Moulovibazar Trade Center
Chawkbazar, Dhaka-1100
Bangladesh

Once an order has been handed over to the delivery partner, delivery will be attempted according to the provided shipping information.

7. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders across Bangladesh.

Customers should pay the applicable order amount and delivery charge according to the final order total.

Any available payment options and the complete payable amount will be shown or communicated during the ordering process.

8. Delivery Delays

Although we aim to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances such as:

  • Public holidays or government holidays
  • Severe weather conditions
  • Political disruptions or transportation interruptions
  • High order volume
  • Courier or logistics delays
  • Incorrect or incomplete customer information
  • Remote delivery locations
  • Other circumstances beyond our reasonable control

If your order is taking significantly longer than the estimated delivery time, please contact our customer support team.

9. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information.

If an incorrect phone number, incomplete address, wrong area, or other incorrect information prevents successful delivery, Bacbaas may contact the customer to obtain the correct information.

Additional delivery charges may apply if a parcel needs to be dispatched again due to incorrect information provided by the customer or an unsuccessful delivery caused by the customer’s unavailability.

10. Receiving Your Order

We recommend that customers provide an active phone number and remain available for communication from the delivery partner.

Please check the parcel and product as permitted by the applicable delivery procedure.

If you receive an incorrect, damaged, or otherwise problematic product, please contact Bacbaas customer support as soon as possible and follow our applicable Return, Replacement & Refund Policy.

11. Order Tracking & Delivery Support

For information about the status of your order, please contact our customer support team and provide your Order ID and the phone number used when placing the order.

Phone: +880 1886-982135
Email: info@bacbaas.com
Website: bacbaas.com

12. Changes to This Policy

Bacbaas may update this Shipping & Delivery Policy when necessary to reflect changes in our delivery services, charges, logistics partners, or business operations.

The latest version of this policy will be published on our website.