At Bacbaas, we are committed to providing quality bags and reliable after-sales support. To give our customers greater confidence when purchasing from us, eligible Bacbaas products are covered by our 30-Day Replacement Guarantee and 1-Year Warranty, subject to the terms and conditions described below.

1. 30-Day Replacement Guarantee

Eligible Bacbaas products come with a 30-Day Replacement Guarantee, starting from the date the customer receives the product.

A replacement request may be considered if the product has a qualifying manufacturing defect or another issue covered under this policy.

Customers must contact Bacbaas within the applicable 30-day period and provide the necessary order and product information.

2. 1-Year Warranty

Eligible Bacbaas products are covered by a 1-Year Warranty, calculated from the date the product is received.

The warranty is intended to provide after-sales support for qualifying product issues resulting from manufacturing or workmanship defects during normal use.

Warranty service is subject to inspection and verification by the Bacbaas team.

3. What May Be Covered

Depending on the product and the nature of the issue, warranty or guarantee support may apply to qualifying manufacturing defects involving components such as:

  • Stitching or manufacturing defects
  • Zippers or zipper runners
  • Straps or handles
  • Buckles, hooks, or other attached hardware
  • Other manufacturing or workmanship-related defects

The type of support provided will depend on the condition of the product and the nature of the verified issue.

4. What Is Not Covered

Our Guarantee and Warranty generally do not cover damage resulting from:

  • Accidents, cuts, burns, or external damage
  • Improper use or mishandling
  • Excessive weight or overloading
  • Damage caused by sharp objects
  • Unauthorized repair or modification
  • Improper washing, cleaning, or use of chemicals
  • Natural wear and tear from regular use
  • Cosmetic changes caused by prolonged use
  • Loss or theft of the product
  • Damage caused by circumstances unrelated to a manufacturing defect

Warranty eligibility is determined after inspection of the reported issue.

5. Replacement Under the 30-Day Guarantee

If an eligible issue is verified within the 30-day guarantee period, Bacbaas may provide an appropriate replacement according to product availability and the nature of the issue.

If the exact product, model, or variation is unavailable, our support team will communicate the available options to the customer.

A replacement is subject to verification and is not automatically approved solely because a request is submitted within 30 days.

6. Warranty Claim Process

To make a Guarantee or Warranty claim, please contact Bacbaas customer support and provide:

Order ID or proof of purchase
Customer name and phone number
Clear photos or video showing the issue
A brief description of the problem

Our team will review the information and may request additional details or physical inspection of the product where necessary.

7. Proof of Purchase

A valid Bacbaas order record or other acceptable proof of purchase may be required to receive Guarantee or Warranty service.

The Guarantee and Warranty period will normally be calculated from the product’s delivery date according to our available order records.

8. Product Inspection

Bacbaas reserves the right to inspect a product before approving a replacement or warranty service.

Submitting a claim does not automatically guarantee replacement or warranty approval. The reported issue must meet the applicable conditions of this policy.

9. Shipping or Transportation Costs

Depending on the nature of the claim and the result of our inspection, transportation or courier charges associated with sending or returning a product may apply.

Any applicable charges will be communicated to the customer before proceeding with the service.

10. Product-Specific Warranty

Warranty coverage may vary for certain products. If a product page specifies a different warranty period or specific warranty conditions, the information displayed for that particular product will apply.

Customers are encouraged to review the product information before placing an order.

11. Contact Us for Warranty Support

For Guarantee or Warranty assistance, please contact our official customer support:

Bacbaas Customer Support
Phone: +880 1886-982135
Email: info@bacbaas.com
Website: bacbaas.com

Warehouse & Operations:
Shop #41, First Floor
Moulovibazar Trade Center
Chawkbazar, Dhaka-1100, Bangladesh

Please provide your Order ID when contacting us regarding a claim.